Warranty & Service

Warranty & Service

• Manufacturer warranties apply to new, non-clearance merchandise only.
• If an item can be repaired under warranty, it will be repaired. Items will only be exchanged if they cannot be repaired.
• Most items include a 1-year manufacturer’s warranty (some products may have different coverage – ask your sales associate).
• Warranty claims are at the manufacturer’s discretion and may result in repair or exchange.
• No refunds or returns will be issued for warranty claims – exchange only.
• Customers who picked up items, received free delivery, or doorstep delivery must bring items to the store for inspection.
  
• Customers with white-glove delivery may be eligible for an in-home technician visit.
• In-home inspections are available for a $99 inspection fee.
• The $99 inspection fee is nonrefundable, regardless of warranty approval.
• If a warranty claim is approved, the inspection fee can be applied as a credit toward the redelivery fee for the warranty exchange.
  
• Warranty exchanges must be for items of equal or greater value and will incur a redelivery fee.
• Warranty exchanges are valued at the original merchandise price.

Value-Manufactured Furniture

• Many items are mass-produced and may have minor imperfections (finish blemishes, slight color variations, fitting irregularities).
• These are not considered defects and are not eligible for refunds or exchanges.
• Manufacturer warranties still apply.

Questions? Please contact Hometown Furniture of Eastman at  (478) 347-6108 with any questions regarding our policies.